Award Winning Services

Do your advisors and service departments complain about the service they get from their vehicle service contract (VSC) provider? How long are they waiting when they call in a claim? How long does it take them to get paid? We are sure your advisors have some stories for you about how hard it is to process a claim or to get paid.

Here, at NationsGuard, we were built by dealers for dealers. By being dealers ourselves, we are able to understand the challenges dealerships face. We authorize claims on average in 15 minutes or less, and when the claim is complete and it is time to get paid, we make that payment to the dealership in under an hour. That means your advisors are able to focus on their primary role: taking care of the customer and you get your money quickly, without having to wait.

We are the only service contract provider accredited by the Customer Service Institute of America (CSIA). Not only are we certified, but we are also platinum-certified, demonstrating our commitment to training and offering a high-quality service. Also, we have an award-winning customer service department. Recently, we won Call Center of the Year, our manager has won Manager of the Year, and we recently won the Stevie Award, the American Business Institute International Award for Customer Center of the Year.

To learn how we can help you manage your claims more effectively, contact NationsGuard today. We would love to show you the difference our award-winning services can make for your business.